Skip to main content

New AT&T?, Not Quite

I had an AT&aT account many years ago and could go on about nefarious billing problems, service outages and the like, but while related that is not the subject of this post.

 Welcome to the NEW AT&T, same as the old AT&T!

 Over the last weekend I decided to cancel my phone services with them because frankly it doesn't make sense to have a land line when I do all my calling via cell. However I do obtain my internet access via AT&T and decided to keep that service.

 However during the call to one of the NEW AT&T reps he noticed that I had been paying for their DSL Extreme 6.0 service all while getting only a 3.0 service. This had been the case for about 3 years since I upgraded to the service. The cost difference between the two per month is five dollars. However when you multiply that by 36 you get a nice refund right? Nope. According to the AT&T rep I could only get a refund of the last six months. "

So what of the last 30 before that?" According to the rep those overcharges had to be disputed within 60 days of each bill they appeared. "How would I have known that?" I asked. The rep couldn't answer that question. "So" I continued,

 "What you are telling me is that you took my money without delivering a service and now will not refund it?" "It's not that way sir...." the rep stammered. "Well what way is it?" I asked? "How can you take money for a service you never delivered"?

 Again silence.

 After informing the young man that I would take this up with the local Public Service Commission, BBB, FTC, etc, I hung up.

 But you have to ask, "Is the new AT&T?" To me it seems just like the old.

Had a rip off experience with AT&T?  Let me know.


Technorati Tags: , ,
Add to: | Technorati | Digg | del.icio.us | Yahoo | BlinkList | Spurl | reddit | Furl |

Comments

retire05 said…
Mac, here is my suggestion (after 33 years with AT & T)

Call back and ask for a First Line supervisor. You will be given to a dept. supervisor but ask if they are a First Line. If they say "no" demand a First Line.

Tell the First Line your problem and ask that you be give a full credit for services not received that you were charged for. If you still don't get satisfaction, ask for a Second Line.

Get names all along the way and write them down along with their position. Inform management that you will file a FCC complain to being charged for services not rendered. It is illegal for them to not give you full credit due. The rep was b/sing you saying there is a six month window.

You have my email so if you have any other questions, let me know. Also, let me know how it works out.
Jack Moss said…
Thanks Ret,

I will do that, but today I switched to comcast internet. It's faster, and Dad always said that the quickest way to voice dissatisfaction was to walk with the checkbook.

I've been an on-time loyal customer for 20+ years but no more. I hope it was worth it for the $300 they ripped from me.

I'll try the other methods as well to recoup what I can.
retire05 said…
Mac, it doesn't matter that you have now switched services. And the money AT & T owes you is a matter of principal (at least it would be with me).

But you might be pleasantly surprised what AT & T is willing to do when you take your complaints to management.

Just a thought.
Thanks for the nice blog. This is very useful and interesting.I read this and my self very appreciate with this blog. It is illegal for them to not give you full credit due. The rep was b/sing you saying there is a six month window.


quran

Popular posts from this blog

Calling Mr. Fitzgerald?

**UPDATED AND BUMPED****

As I told you about in this post yesterday as a source confirmed to me that the Justice Department has launched a probe into the NSA leak. Mr. Risen, you are in trouble - prepare your defense. I told you so.

The White House will be announcing the probe at about 12:30pm. My source tells me that this probe will most likely result in another prosecutor being assigned as of course Fitzgerald is still busy/dizzy on the Plame/Game No-Leak. Additionally, other probes into other recent leaks such as the CIA 'prisons'leak is in the works as well. As I said, this is the NEW Bush - on the attack - it's no more Mr. Nice Guy!

About time! Also covering Michelle Malkin

*****End Update*********

UPDATE II: Looks like I owe my source big time as yet another tip comes true as the Washington Post is on the target list as well for the CIA Prison leak.

****End Update II*************************************

Update III: Via Fox: "The government has no legal right to…

Able Danger - Sign Up - Get the Truth

Per the Able Danger Blog (newly added link), get over to this petition and sign ur name. Again, if there is any chance of true bi-partisan hearings, the people are going to have to speak up and loud.

Just do it!



Newsbusters Busts the MSM on Bush Event

Newsbusters, the blog of Brent Bozell's Media Research Center, exposes the MSM attempt to spin President Bush's meeting with troops into a 'staged event'.

Truth is that the event was not staged, the troops were telling their real feelings: that they support the war and our President.

I guess they might have this story mixed up with the "planted question" to Sec. Rumsfeld back in December 2004.

Yet, that wasn't the case here, Soldiers when asked, will tell you the truth.

Just like in this picture, they tell it like it is!











Michelle Malkin has links to other reactions. Also Blogs for Bush.

UPDATE I: Michelle has a further reponse from one of the soldiers in the video. Here's an excerpt:

"First of all, we were told that we would be speaking with the President of the United States, our Commander-in-Chief, President Bush, so I believe that it would have been totally irresponsible for us NOT to prepare some ideas, facts or comments that we wanted to share …