I had an AT&aT account many years ago and could go on about nefarious billing problems, service outages and the like, but while related that is not the subject of this post.
Welcome to the NEW AT&T, same as the old AT&T!
Over the last weekend I decided to cancel my phone services with them because frankly it doesn't make sense to have a land line when I do all my calling via cell. However I do obtain my internet access via AT&T and decided to keep that service.
However during the call to one of the NEW AT&T reps he noticed that I had been paying for their DSL Extreme 6.0 service all while getting only a 3.0 service. This had been the case for about 3 years since I upgraded to the service. The cost difference between the two per month is five dollars. However when you multiply that by 36 you get a nice refund right? Nope. According to the AT&T rep I could only get a refund of the last six months. "
So what of the last 30 before that?" According to the rep those overcharges had to be disputed within 60 days of each bill they appeared. "How would I have known that?" I asked. The rep couldn't answer that question. "So" I continued,
"What you are telling me is that you took my money without delivering a service and now will not refund it?" "It's not that way sir...." the rep stammered. "Well what way is it?" I asked? "How can you take money for a service you never delivered"?
Again silence.
After informing the young man that I would take this up with the local Public Service Commission, BBB, FTC, etc, I hung up.
But you have to ask, "Is the new AT&T?" To me it seems just like the old.
Had a rip off experience with AT&T? Let me know.
Technorati Tags: AT&T, Ripoff, Consumer News
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Welcome to the NEW AT&T, same as the old AT&T!
Over the last weekend I decided to cancel my phone services with them because frankly it doesn't make sense to have a land line when I do all my calling via cell. However I do obtain my internet access via AT&T and decided to keep that service.
However during the call to one of the NEW AT&T reps he noticed that I had been paying for their DSL Extreme 6.0 service all while getting only a 3.0 service. This had been the case for about 3 years since I upgraded to the service. The cost difference between the two per month is five dollars. However when you multiply that by 36 you get a nice refund right? Nope. According to the AT&T rep I could only get a refund of the last six months. "
So what of the last 30 before that?" According to the rep those overcharges had to be disputed within 60 days of each bill they appeared. "How would I have known that?" I asked. The rep couldn't answer that question. "So" I continued,
"What you are telling me is that you took my money without delivering a service and now will not refund it?" "It's not that way sir...." the rep stammered. "Well what way is it?" I asked? "How can you take money for a service you never delivered"?
Again silence.
After informing the young man that I would take this up with the local Public Service Commission, BBB, FTC, etc, I hung up.
But you have to ask, "Is the new AT&T?" To me it seems just like the old.
Had a rip off experience with AT&T? Let me know.
Technorati Tags: AT&T, Ripoff, Consumer News
Add to: | Technorati | Digg | del.icio.us | Yahoo | BlinkList | Spurl | reddit | Furl |
